999dk Privacy Policy
This policy provides a complete description of how your personal information is collected, used, and kept secure.
Introduction and Scope
999dk ("we", "us", or "the platform") operates a safe and reliable online gaming service for players in Bangladesh. This privacy policy ("policy") explains what information we collect when you use 999dk's website and services, how that information is used and stored, and what rights you have.
By using this site, you are considered to have fully read and accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact our 24/7 live chat for assistance.
Information We Collect
999dk collects only the information necessary to operate our services properly. Information is collected in two main ways.
What You Provide Directly
During account registration and identity verification, you voluntarily provide the following information:
- Full name and date of birth
- Email address
- Mobile number (for bKash / Nagad / Rocket / Upay verification)
- Payment account details (for deposit and withdrawal purposes)
- Copy of identity document (for KYC verification — where applicable)
- Contact information provided via live chat or email
Automatically Collected Information
When you use 999dk, our system automatically records certain technical information:
- IP address and device type
- Browser and operating system information
- Session duration and page visit records
- Information collected from cookies and similar tracking technologies
- Gaming activity logs (betting history, win and loss records)
- Transaction history and payment gateway data
Purpose of Data Use
999dk uses the information you provide only for the legitimate purposes listed below. No information is sold to third parties for marketing purposes without your consent.
Identity Verification and Security
Your information is used to ensure the security of your account and to prevent unauthorized access, fraud, and money laundering.
Payment Processing
Your information is used to process deposits and withdrawals through bKash, Nagad, Rocket, and Upay.
Customer Support
Your information is used to resolve your issues quickly and to improve our 24/7 live chat support service.
Service Improvement
Aggregated data is used to analyze user experience and improve 999dk's gaming platform, design, and functionality.
Responsible Gaming
Your information is used to monitor your gaming behavior, identify early signs of potentially problematic gaming, and provide support when needed.
Relevant Notifications
Your information is used to send you relevant offers, bonus notifications, and important account updates based on your preferences.
Data Sharing and Disclosure
999dk does not sell your personal information to third parties. However, limited information may be shared in the following situations to operate our services.
Situations Where Information Is Shared with Third Parties
- Payment Processing: Information necessary to complete financial transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment service providers.
- Technology Service Providers: Necessary information is shared with trusted technology partners for hosting, data analytics, cybersecurity, and customer service, though they may only use the information for the specified purpose.
- Legal Obligations: Relevant information may be disclosed in response to a court order, direction from a regulatory authority, or a lawful request from a law enforcement agency.
- Fraud Prevention: Relevant information may be shared with security specialists where necessary to protect the security and integrity of accounts.
- Business Restructuring: In the event of a merger, acquisition, or business transfer, information may be transferred under appropriate confidentiality agreements.
Cookies and Tracking Technologies
The 999dk website uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored in your browser.
Types of Cookies We Use
- Essential Cookies: These are essential to maintain login sessions and ensure the core functionality of the site.
- Functionality Cookies: Used to remember your preferences such as language and display settings.
- Analytical Cookies: Help improve our services by analyzing site traffic and usage patterns.
- Security Cookies: Used to detect unauthorized access and fraud.
You can disable cookies by changing your browser settings, though this may limit some functionality of the site.
SSL Encryption
Every connection on 999dk is secured by SSL/TLS encryption. Your personal and financial information is always transferred in an encrypted state.
Data Retention and Security
Retention Period
Your information is retained for the entire duration that your account remains active. Even after an account is closed, certain information may be retained for as long as necessary to meet legal obligations, resolve disputes, and prevent fraud. Financial transaction records are securely deleted at the end of the applicable retention period.
Security Measures
999dk uses industry-standard security technologies to keep your information safe — including SSL/TLS encryption, two-factor authentication options, firewall protection, and regular security audits. However, no method of data transmission over the internet is 100% secure; therefore, while we make every effort, we cannot guarantee complete security.
Your Rights and Choices
Every user registered with 999dk has the following rights regarding their personal information.
Right to Access
You can request a copy of any personal information we hold about you.
Right to Rectification
If any information we hold about you is incorrect or incomplete, you can request that it be corrected.
Right to Erasure
In certain circumstances you can request that your personal information be deleted, though exceptions apply where legal obligations exist.
Right to Restrict Processing
In certain circumstances you can request that the processing of your information be restricted.
Right to Withdraw Consent
You can withdraw your consent at any time, though the validity of processing carried out before withdrawal remains unaffected.
Right to Data Portability
You can request your information in a structured, machine-readable format.
To exercise these rights, contact our 24/7 live chat or send an email to [email protected]. We will endeavor to respond to your request within 30 days of receipt.
Protection of Minors
Age Restriction
999dk's services are intended only for individuals aged 21 years or older. We do not intentionally collect information from minors. If we become aware that a minor has opened an account by providing false information about their age, that account will be closed immediately and all associated information will be securely deleted.
If you are aware that a minor is using our platform, please contact us — we will take the necessary action promptly.
Policy Changes and Updates
Notice of Changes
999dk reserves the right to update this privacy policy from time to time. For significant changes, we will notify you at your registered email address and display a clear notice on the site. If you continue to use the site after any changes, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to get in touch with us. Our support team is available in English 24 hours a day, 7 days a week.
Contact Methods
Related Policies
Please also read our other important policies and information: